1. Introduction

At Z Vertex IT, we are committed to protecting your privacy and ensuring the security of your personal information. This comprehensive Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you use our services or visit our website. We value your trust and strive to maintain the highest standards of data protection and transparency.

This policy applies to all services offered by Z Vertex IT, including our website, mobile applications, and any other services that display or link to this Privacy Policy. By using our services, you consent to the practices described in this policy.

2. Key Points

• We only collect information necessary to provide and improve our services
• Your data is securely stored and protected using industry-standard measures
• We do not sell your personal information to third parties
• You have control over your data and can request access, correction, or deletion
• We use cookies and similar technologies to enhance your experience and analyze our services
• We may transfer your data internationally, always ensuring adequate protection
• We regularly update this policy to reflect changes in our practices and services

3. Information We Collect

We collect various types of information to provide and improve our services:

3.1 Personal Information

• Name, email address, phone number, and postal address
• Login credentials for our services
• Payment information (processed securely through our payment providers)
• Profile information, such as your photo or professional details

3.2 Business Information

• Company name, size, and industry
• Job titles and roles of employees using our services
• Business contact information

3.3 Technical Data

• IP address and geolocation data
• Browser type and version
• Device information (e.g., type, operating system)
• Unique device identifiers

3.4 Usage Data

• Pages and features accessed within our services
• Time spent on different sections of our website or applications
• Interaction data (e.g., clicks, scrolls, mouse movements)
• Error logs and performance data

3.5 Communication Data

• Content of emails, chat messages, or phone calls with our support team
• Feedback and survey responses

4. How We Use Your Information

We use the collected information for various purposes, including:

• Providing and maintaining our services
• Improving and personalizing user experience
• Processing transactions and managing your account
• Communicating with you about our products, services, and promotions
• Responding to your inquiries and providing customer support
• Analyzing usage patterns and optimizing our services
• Detecting and preventing fraud, security breaches, and other potentially prohibited activities
• Complying with legal obligations and enforcing our terms of service

5. Data Sharing and Disclosure

We may share your information in the following circumstances:

5.1 With Your Consent

We may share your information when you give us explicit consent to do so.

5.2 Service Providers

We may share your information with third-party service providers who help us operate our business and deliver our services. These providers are bound by confidentiality agreements and are prohibited from using your data for any other purpose.

5.3 Legal Requirements

We may disclose your information if required by law, regulation, legal process, or governmental request.

5.4 Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

5.5 Aggregated or Anonymized Data

We may share aggregated or anonymized data that cannot reasonably be used to identify you.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria used to determine our retention periods include:

• The length of time we have an ongoing relationship with you
• Whether there is a legal obligation to which we are subject
• Whether retention is advisable in light of our legal position (e.g., in respect of applicable statutes of limitations, litigation, or regulatory investigations)

7. Data Security

We implement industry-standard security measures to protect your data from unauthorized access, disclosure, alteration, and destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security audits and penetration testing
• Access controls and authentication mechanisms
• Physical security measures for our data centers
• Employee training on data protection and security best practices

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

8. Your Rights

Depending on your location, you may have certain rights regarding your personal information:

• Access: You can request access to your personal information.
• Correction: You can request that we correct inaccurate or incomplete data.
• Deletion: You can request the deletion of your personal information in certain circumstances.
• Restriction: You can request that we restrict the processing of your data.
• Data Portability: You can request a copy of your data in a structured, commonly used, and machine-readable format.
• Objection: You can object to the processing of your personal information in certain circumstances.
• Withdraw Consent: You can withdraw your consent at any time where we rely on consent to process your personal information.

To exercise these rights, please contact us using the information provided in the "Contact Us" section.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website and services. These technologies help us:

• Remember your preferences and settings
• Understand how you interact with our services
• Analyze and improve our website performance
• Deliver relevant advertisements

You can control cookies through your browser settings and other tools. However, disabling cookies may limit your ability to use certain features of our services.

10. Children's Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will take steps to remove that information from our systems.

11. International Data Transfers

Your information may be transferred to and processed in countries other than the country in which you reside. These countries may have data protection laws that are different from the laws of your country. We have taken appropriate safeguards to ensure that your personal information remains protected in accordance with this Privacy Policy.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically for any changes.